At IT Support BD, your privacy is of the utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure its protection. By accessing or using our website, services, or engaging with us, you consent to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. The types of information we may collect include:

• Personal Information:

  • Name

  • Email Address

  • Phone Number

  • Billing Information (e.g., credit card details)

  • Company Information (for business clients)

• Non-Personal Information:

  • IP Address

  • Browser Information

  • Device Information

  • Operating System

  • Pages Visited on the Website

  • Time Spent on Each Page

  • Referring Website/Source

  • Clickstream Data

2. How We Use Your Information

The information we collect is used to provide and improve our services, as well as to communicate effectively with you. Specific uses include:

• To Provide Services:
  We use your personal information to process and deliver services you request, such as email setup, email migration, and IT support.

• To Communicate with You:
  We may use your contact information to send important updates, marketing materials, and support-related communications.

• For Security and Fraud Prevention:
  We use your information to ensure the security of our services, protect against fraud, and prevent unauthorized access to our systems.

• For Analytics and Improvement:
  We use non-personal information to analyze usage patterns and improve the performance and functionality of our website and services.

3. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties except in the following cases:

• Service Providers:
  We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, hosting providers). These parties are contractually obligated to protect your data.

• Legal Requirements:
  We may disclose your information if required by law or to protect the rights, property, or safety of IT Support BD, our customers, or others.

4. Data Security

We employ a variety of security measures to protect your personal information, including encryption, firewalls, and secure server protocols. While we take reasonable precautions to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site traffic, and provide targeted advertising. Cookies are small files stored on your device that allow us to remember your preferences and customize your experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, this may affect some features of our website.

6. Your Rights and Choices

You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]
Phone: +8801764347055